Clara - your digital holiday companion and guest card in one
Online and always up to date throughout your Stay
Clara is available online and accompanies you throughout your stay. It not only helps you plan your stay from home, but also provides you with all the important information during your holiday, such as opening hours of restaurants and shops, event tips and suggestions for sporting activities and tours.
With the digital guest card within the Clara web app, you also benefit from many discounts and free services. Use the guest card digitally when you arrive, because with the Brandnertal, Bludenz, Klostertal guest card, travel on public transport is included.
Why Clara?
- Actual information: Clara not only provides opening hours and contact details, but also ski resort data, weather information, operating times of the mountain railways and much more.
- Event tips: Adapted to your travel schedule and holiday destination, you will find all events in your vicinity - easily filtered according to your interests.
- Experience shop: book events and guided tours directly online
- Wishlist and planner: conveniently plan your holiday, already from home
- Digital guest card: Your added value with the digital guest card within the web app
Your Digital Guest Card
Highlights during your stay are the guest cards of our region. With the digital guest card within the Clara web app, you also benefit from even more advantages:
- Free travel by bus and train: use the Digital Guest Card as early as on arrival
- With the mobile phone directly through the turnstile: participating summer mountain railways are included with the Premium guest card
- The guest card always at hand - also that of fellow travellers: All guest cards in one app - send to fellow travellers at any time
How it works
Register for the Clara. You can do this either via the link in the invitation email from your accommodation or via the registration form below. You can also get to the registration form by scanning the QR code on the Clara card or poster. As soon as your host has registered you with the same email address, you can also activate the Digital Guest Card in the web app. More questions? Take a look at our FAQ.
Explainer Video
Simply explained
Registration Form
FAQ for Guests
Frequently asked Questions about the Digital Guest Card and Web App Clara
How do I get my Digital Guest Card?
The digital guest card can be activated in the Brandnertal, Bludenz and Klostertal in the Clara web app. If you stay in an establishment that offers the digital guest card, you will receive an invitation email to the Clara web app from the accommodation after (pre)check-in (at the earliest 2 weeks before arrival). There you can register via the link in the web app and activate your digital guest card as well as those of your fellow travelers.
Normally, only the main traveler receives an invitation email and can then send the guest cards of the fellow travelers to them (e.g. via WhatsApp).
When will I receive the web app invitation email from my accommodation?
The invitation email will be sent at the earliest two weeks before arrival, at the latest at check-in at the accommodation. Depending on the accommodation, the time may vary, as the time of registration in the registration system on the part of the accommodation is decisive.
I have not received an invitation email from my accommodation, but I would still like to register for the Clara web app already. What can I do?
You can fill out this registration form with your correct travel data to get your invitation mail and register. As soon as your accommodation registers you as a guest with the same e-mail address in the registration system, the Digital Guest Card can also be activated.
I have registered for the Clara web app using the registration form, but I cannot activate my Digital Guest Card. What can I do?
Registration in the registration system on the part of the accommodation is a prerequisite for the digital guest card. Some accommodations only register their guests on site at check-in. If you want to use the digital guest card already for arrival by public transport, contact your accommodation and ask them to create a pre-registration or a registration including correct e-mail address.
I have registered for the Clara web app via the invitation email from my accommodation, but I cannot activate my Digital Guest Card. What can I do?
If your accommodation cannot help you, please contact Alpenregion Bludenz Tourismus GmbH T +43 55 52 30 227 or the local tourist office.
What should I do when I receive the invitation email?
In the invitation email there is a red linked box with the title "Here's to Clara". Click on the link and assign a password. You can then log in with the credentials, move to the menue point "guest card" and activate the guest card in the web app.
If you were already registered with the Clara web app during your previous stay, the system remembers the login data. In the invitation email it says "Welcome back" and in the link field it says "Here is your new access link". You can log in with your old password or reset the password and create a new one if needed.
Do I have to go back into my email inbox every time to open the Digital Guest Card?
No! The web app can be saved on the home screen of the smartphone and is thus accessible like an app at any time (instructions for saving the app on the home screen can be found on the start page of the app in the menu item "Welcome" at the very bottom).
Do I need an internet connection to load the Digital Guest Card?
When activating the digital guest card for the first time, an internet connection is required. If the web app has subsequently been saved to the home screen (see above), it can be accessed at any time even without an internet connection. If the digital guest card has already been activated, it is also available offline, as it is saved in the smartphone's cache.
How do my fellow travelers receive their Digital Guest Card?
The guest cards of the fellow travelers are visible in the Clara of the main traveler. From there, they can be sent to the fellow travelers (via email, WhatsApp, Messenger). Simply click on the "share icon" for the respective guest card and send the link.
Can I also use my digital guest card in parallel with the printed guest card?
Yes! If a guest card is printed out, it can also be activated digitally afterwards and used in parallel. However, if you have already activated the card online, your accommodation can create a duplicate for the printed card. The duplicate has a different guest card number. If you still want to use the digital card afterwards, make sure that the card has been updated in the app and that the guest card numbers are identical. Otherwise you can no longer use the digital guest card with the "old" guest card number.
I have already booked, why don't I get an invitation email from my accommodation?
Sources of Error
- Your accommodation has not yet registered you in the registration system (some accommodations do not register you until you check in at the accommodation).
- The invitation email is in the spam.
- Arrival is more than two weeks in the future (the invitation email will come no earlier than 2 weeks before arrival).
- You are traveling as a tour group (More than 6 people). Contact your accommodation if you have not received all digital guest cards.
- You have not provided your accommodation with an email address or you have provided an incorrect/different email address.
- Your accommodation has a typo in the email address.
